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Our Mission
is to provide you with the best and most current training materials that educate, inspire and motivate… that help you prospect, teach and lead… that organise your life, create synergy in your downline, and make you the most successful person you can be.

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Home About Spectrum Client Service Information
 

Client service information


Privacy Policy

Spectrum Marketing respects your privacy and recognises your right to protection of all personal information you share with us, including your name, address, e-mail address, telephone number, etc. We guarantee that we will not pass on or sell any personal information collected from our site to any third party.

If you supply Spectrum Marketing your postal address, email, etc you may receive periodic mailings to inform you of new products, services, “specials”, events, etc , relevant to your business and / or interests. If you prefer not to receive such mailings, please advise.

 
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Consistency

Please note that if you provide Spectrum Marketing with inconsistent privacy preferences (for example, by indicating on one occasion that we may contact you with marketing offers and indicating on another occasion that we may not), Spectrum Marketing cannot guarantee that your most recent preference will be honoured.

 
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The Spectrum Guarantee

Spectrum Marketing wants you to be happy with the titles you order from our website. If you are not satisfied with your purchase, contact us immediately to arrange an exchange or refund. We offer a 30-day money-back guarantee (less shipping and handling). Product must be returned in a re-sellable condition, along with a copy of your invoice, please ensure tape are re-wound. Shrink-wrapped items must be returned unopened to qualify for a refund! It is not our policy to accept returns of opened or obviously used items, items returned more than 30 days beyond the invoice date, or "firm sale" or clearance items sold at a specially discounted price.)

Contact sales@spectrummarketing.com.au

 
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Business Hours

We're always open… our secure on-line shopping facility, customer fax and telephone lines are open 24 hours a day, 365 days a year, so you can place your order at any time.

 
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Prompt Service

It's our policy to process and ship orders within 24 hours of receipt. Delays may occur if stocks are in short supply. When paying by cheque, please allow an additional 3-7 days for the cheque to clear.

 
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Postage and Packaging

Most orders are mailed via Australia Post. Express Post or courier deliveries by request; an additional cost applies. Call for further details.

We pack your order with the utmost care and ensure it is shipped promptly. To view our p&p charges simply download our order form to see the "Freight Charges" table.

 
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Orders from Outside of Australia

Please note: All prices quoted on this website are in Australian dollars, and we request that all payments from overseas be made by credit card.

Our online payment facility for overseas orders is not yet complete, so please contact us to calculate the exact amount owed. To give you "best value for money" we deduct the Australian GST component, giving you a worthwhile saving off our advertised prices, and we base the airmail freight component on the packed weight of the order.

 
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Need More Information?

We are here to assist. We're always happy to hear from you and, with over 20 years experience in the field, we have a wealth of experience we are happy to share. If you have any further questions, comments or concerns, please feel free to contact us by any of the following methods. "Have Your Say"

Free Call 1800 808 255
Fax  (07) 3203 5280
From overseas phone +61 7 3203 5402
Email sales@spectrummarketing.com.au
Snail mail PO Box 2088, Redcliffe North, QLD,4020 , Australia


 
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Security

Spectrum Marketing believes that the responsible use of personal information collected on its website is critical to its business objectives and reputation. Any personal information that is provided will be used only to process orders and is protected by our secure server. We want you to shop online at Spectrum Marketing with complete confidence. We have therefore created the following security system for our shoppers:

Our e-commerce system uses SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. SSL is the system that is used by all reputable e-commerce sites. SSL technology is compatible with Netscape 3+, Internet Explorer 3+, AOL, Web TV and most other browsers. SSL locks all information (e.g. your credit card number) passed from your browser to Spectrum Marketing in an encrypted envelope, making it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network supports the use of encrypted data transmissions.

In order to maintain security of this information, credit card details will not be stored on our payment gateway, but only used on an individual transaction basis (i.e., customers enter their credit-card details each time they order). Spectrum Marketing will not have access to credit card details entered on the web.

Spectrum Marketing will take all appropriate and reasonable steps to protect the information shared with us.

Please note that Spectrum Marketing is not responsible for the content or privacy practices of any websites that may be linked to this page.

 
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Cookies

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PO Box 2088, Redcliffe North, QLD, 4020. Free call 1800 808 255
Telephone +61 7 3203 5402 Fax +61 7 3203 5280 Email sales@spectrummarketing.com.au